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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged Employer

      MetroPlusHealth reviews

      Customer Service Department - Anonymous employee MetroPlusHealth Employee Review

      1.0
      Sep 27, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      City job & free benefits

      Cons

      The supervisors need to be trained more on professionalism in the workplace..looks like a great place to work once you get out of training it all changes headaches,stress & no one knows the right answer to anything in the customer service dept

      avatar
      MetroPlusHealth Response
      8y
      Thank you for taking the time to leave us a review. Every day we work to improve the company, and helping employees meet their needs is always a top priority. Feedback from employees like you helps us to grow and improve the company for everyone. We'd would love to hear more details about your experience. Please feel free to email us at employee.engagement@metroplus.org and we will get back to you as soon as possible. Best regards.

      Explore other reviews about MetroPlusHealth

      5.0
      Nov 13, 2025
      Sr. director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

      Cons

      Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
      4.0
      May 19, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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