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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged Employer

      MetroPlusHealth reviews

      Diverse Workforce - Anonymous employee MetroPlusHealth Employee Review

      4.0
      Dec 20, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The workforce at Metroplus mirrors the population it serves. All employees are eligible for training and some are eligible for Management and Leadership Training and Coaching. The Customer Service operations are superb. The CEO is a kind, caring person who knows the name of every employee. The door is open to everyone.

      Cons

      This is a non-profit organization with a strong dotted line to NYC Health and Hospital Corporation. The culture is bureaucratic and family-like. This creates a strong mixed-message to employees.

      avatar
      MetroPlusHealth Response
      8y
      Thank you for leaving a review. We are happy to hear that you’ve enjoyed working with MetroPlus. If you have anything else to add to your feedback, for example, ways in which we can streamline our messaging to employees, please feel free to email us at employee.engagement@metroplus.org. Thanks so much!

      Explore other reviews about MetroPlusHealth

      5.0
      Mar 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

      Cons

      Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.
      4.0
      May 19, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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