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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged Employer

      MetroPlusHealth reviews

      Worst Management I've ever experienced - Case Manager MetroPlusHealth Employee Review

      2.0
      May 24, 2023
      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays well, but health benefits are surprisingly limited despite working for a health insurance company Remote position, but has since started requiring 2 days a week in the office Difficult to be fired, low expectations

      Cons

      Poor communication No bonuses/raises/promotions within 3 years Top-down business practices, management often take ideas from lower staff and pass it off as their own Management has poor attitude/generally low morale Policies constantly change but are not written, everything oral and intentionally confusing Have enforced illegal policies regarding COVID time off and requiring doctors notes for a single day of absence, NYC labor board has intervened for me twice.

      Explore other reviews about MetroPlusHealth

      5.0
      Mar 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

      Cons

      Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.
      4.0
      May 19, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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