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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged Employer

      MetroPlusHealth reviews

      Customer Service Representative - Anonymous employee MetroPlusHealth Employee Review

      4.0
      Feb 7, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best reasons to work at MetroPlus is their company culture of accuracy. During my time at MetroPlus, as a Customer Service Representative, management and team leaders always made sure the information my colleagues and I gave over the phone were accurate. As a result of this skill, this paved the way to my future employers where everything I did was accurate resulting in a high level work performance.

      Cons

      The Cons of working at MetroPlus is the high volume of calls you can get back to back on a busy day.

      avatar
      MetroPlusHealth Response
      8y
      Thank you for your review. Feedback from employees like you helps us to grow and improve the company for everyone. Overall, we are pleased to hear that you’ve had a good experience with us and our company culture! If there’s anything else you’d like to share with us, please don’t hesitate to send your feedback to employee.engagement@metroplus.org. Thanks!

      Explore other reviews about MetroPlusHealth

      5.0
      Nov 13, 2025
      Sr. director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

      Cons

      Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
      4.0
      May 19, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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