too many chiefs not enough indians - Direct Sales Metronet Employee Review

1.0
Nov 18, 2015
Recommend
CEO approval
Business Outlook

Pros

benefits are nice and cost is reasonable 401k matching insurance starts after first full month very good internet speeds (fiber)

Cons

upper management changes direction 2-5/year wait time of two weeks for installations is the accepted norm, mgmt feels product is so good everyone will be happy to wait. The actual time for installations could be a month when backed up. Charge backs on commission upto four months. lowest base salary in industry no pay raises for direct sales for last 7 yrs. training has been non existent since beginning, not much better now. exorbitant pricing on television. very poor retention for key positions (never enough installers) no advancement in direct sales or retail.

Explore other reviews about Metronet

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic people and transparency across the department on goals and KPIs necessary for business success.

Cons

I had no previous negative events at Metronet. Expectations can be lofty but are fantastic to continue driving for personal improvement.

2.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- relatively easy work once trained - efficient workers can complete responsibilities and have free time - generally low-stress if everyone is making progress

Cons

- very low base pay (lowered from 22 to 19/hr to start since the pandemic) - fixed promotion schedule means overachieving is not rewarded - company has regularly been laying people off and promising new tech tools and AI systems will make up for the lack of workers (it has not) - most of the higher-ups in the company are white men that seem to be entirely disconnected from the reality of their employees - increasingly higher demands regarding production time and workflows, yet company refuses to hire more workers

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