Not enough training - Customer Care Account Specialist Metronet Employee Review

2.0
Feb 9, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay is really good and there's ample vto of you want it

Cons

Training didn't cover most of the scenarios we faced on the phones and help took a long time, so you end up having to juggle angry customers who just want answers. It's a very high stress environment.

Explore other reviews about Metronet

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management. Lots of work to be done. Room for growth. Great training program before starting

Cons

None at all. I love it here

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture established at Metronet really resonates with me. Nearly every employee performs their jobs with an ownership mindset. The leadership team for our division does a remarkable job of establishing vision and setting the tone for the department. It is a very demanding environment, but it is also one that makes celebrating success a part of everyday business.

Cons

The only negatives I have encountered are outside of the company's direct responsibilities and are orientated toward the administrative bureaucracy of the municipalities that we have to coordinate work with,

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