I made alot of very good friends. - Anonymous employee Michaels Employee Review

2.0
Jul 13, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people (staff) are absolutely amazing. Alot of customers became regulars and it was always nice seeing them when they came to shop.

Cons

The Store of the Future is not what they are passing it off to be. It is not customer service oriented, it is corporates $$$$ oriented. Cut the department managers, FES', and some full timers and save the hours and replace them with NOTHING. There are less hours available, less staff scheduled so where is that supposed to equal CUSTOMER SERVICE #1 - what a joke. Good luck to all you present Michaels employees for Christmas is coming and if peak scheduling is the same as last year or less, it is not going to be easy for most stores have probably lost their long-standing employees with the knowledge. Merry Michaels Store of the Future to all and to all a good-night.

Explore other reviews about Michaels

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment is beautiful and safe, Team is very helpful,

Cons

no cons, its that good!

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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