2y
Thank You for the 4-star rating! Our store in Columbus has an outstanding front-end team that knows how to take care of our customers. CSRs although you might think the job can be simple are vital to the overall operation. They are the last contact before the customer leaves the store. This is important because it solidifies how Micro Center is a customer-first company. It also allows them to ask any questions regarding their items and a final opportunity to protect their purchase with our service/protection plans before they leave. As a result, our CSRs have an unlimited earning potential above their hourly rate. You mentioned about tracking the numbers at Micro Center. It is important to have metrics in place to ensure that our associates have the necessary information to improve their performance. I'm glad things are going well and thank you for all you do! Best, Greg Nicolai - Regional HR Manager - 513-344-8018