Pros
Employee Clinic Decent benefits Flex time schedule Small Christmas bonus
Cons
Pay and raises are incredibly poor. Very micromanaged work, have to log everything you do everyday to prove your daily worth through a productivity system as well as when you go to the bathroom. It's very demeaning. They don't have consistent policies for things and cherry pick a lot of their rules due to none being written anywhere. QC dept makes working there even worse due to their guidelines. When asked they couldn't tell us what work and what guidelines they were using to QC said work. Huge lack of communication that happens within this specific department. They say there is room for advancement here I'd disagree. It took everyone in my dept 5-10 years to get into "senior positions" but they refuse to move them up to management positions and would rather bring people in from outside the company that know nothing about mortgage servicing to lead the dept leaving your associates to train management, which is so wrong. Why not promote someone who is well knowledgeable, been in the industry 10+ years and deserves the position?