Collections - Anonymous employee MidFirst Bank Employee Review

3.0
Jan 15, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Monthly bonus, 3 different shift schedule, nice ppl, collections is baby soft. The one Saturday you have to work a month is straight OT, no layoffs

Cons

They do not care about experience when you are hired, so you get paid whatever The state's average is. The pay is tricky, if you take the night shift you get paid "$y" an hour, but that's really( x + the amount to equal the "y" every 2 weeks.) So if you get ot you only get [(x) x 1.5].. You have sick days but if you use them it's a negative on your end of the year report. You have breaks, but if you don't use them your utilization is higher which means high scorecards. Its still a super conservative company even with the ability to just now wear jeans daily. The bonus structure is so confusing that some managers still don't understand it. it looks like a legal pyramid scheme. In order to get a better insurance rate you have to meet a certain amount of points in a year

Explore other reviews about MidFirst Bank

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work !

Cons

Long hours sometimes but manageable

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO, paid holidays, sales incentives, 1 year ($1,500) & 3 year bonus ($5,000)

Cons

Terrible management, deliberately short staffed, lack of opportunity for advancement. Whoever your BCM is will determine your success. If you get stuck with a micromanaging tyrant, they will make your life miserable with no end in sight. MidFirst will not fire an employee no matter how toxic they make the work environment. All the company cares about is profits and good reviews. They don't take a comprehensive look at customer or employee experience/satisfaction. Instead they judge everything based off of JD power surveys that are scored based off of arbitrary responses like: did the employee call you by your name? Did they offer you any products?. Even if that customer leaves a glowing comment and says they would 10/10 recommend friends to bank at MidFirst, if they answered no to any other questions then your score will plummet, and that score will be used against you in performance reviews.

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