Don’t waste your time here. There are better options - Personal Banking Associate MidFirst Bank Employee Review

1.0
Oct 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Mostly updated systems. Relatively simple work.

Cons

My biggest complaint that I have is that I’ve experienced two supervisors that were promoted to management positions simply because they have been with the company too long and those spots needed to be filled. It didn’t matter if they were actually the best fit for the position. They didn’t handle the pandemic well. MidFirst cared more about the safety of their back office people than their tellers and bankers. If someone might’ve come into contact with a potential positive case, MidFirst made them hush about it instead of having that worker quarantine. If you are considering working here and are pregnant or wanting to be, they make you take your vacation as maternity leave. Their health benefits are sub par but they do pay a large portion of the premium. One of the greatest things MidFirst had was a health clinic you could go to and get medications and doctor visits for free and didn’t have to pay a dime. The region I worked in had open enrollment one month, then the next month they informed everyone that the contract with the clinic was ending and didn’t sign a new contract with anyone. Quite honestly, if you’re looking to start in banking MidFirst is ok but you can make better money at a credit union and also have a better work environment with more qualified supervisors. Don’t intend on making MidFirst your career employer.

Explore other reviews about MidFirst Bank

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work !

Cons

Long hours sometimes but manageable

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO, paid holidays, sales incentives, 1 year ($1,500) & 3 year bonus ($5,000)

Cons

Terrible management, deliberately short staffed, lack of opportunity for advancement. Whoever your BCM is will determine your success. If you get stuck with a micromanaging tyrant, they will make your life miserable with no end in sight. MidFirst will not fire an employee no matter how toxic they make the work environment. All the company cares about is profits and good reviews. They don't take a comprehensive look at customer or employee experience/satisfaction. Instead they judge everything based off of JD power surveys that are scored based off of arbitrary responses like: did the employee call you by your name? Did they offer you any products?. Even if that customer leaves a glowing comment and says they would 10/10 recommend friends to bank at MidFirst, if they answered no to any other questions then your score will plummet, and that score will be used against you in performance reviews.

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