Terrible pay for the work done. Internally transferring is not easy, customers are insufferable. - Commercial Services Associate MidFirst Bank Employee Review

1.0
Aug 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Coworkers were absolutely amazing people. I learned a lot about bank ops in a short period of time.

Cons

Upper management is horrible. Slow promotions and low pay make this job hard. Getting internally transferred is really difficult due to upper management in that department. Upper management doesn’t even know how we do are job for the most part, they just critique us based on call center based metrics. Customers are quite rude. Even with a degree it won’t help you much in terms of pay or advancement

Explore other reviews about MidFirst Bank

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work !

Cons

Long hours sometimes but manageable

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO, paid holidays, sales incentives, 1 year ($1,500) & 3 year bonus ($5,000)

Cons

Terrible management, deliberately short staffed, lack of opportunity for advancement. Whoever your BCM is will determine your success. If you get stuck with a micromanaging tyrant, they will make your life miserable with no end in sight. MidFirst will not fire an employee no matter how toxic they make the work environment. All the company cares about is profits and good reviews. They don't take a comprehensive look at customer or employee experience/satisfaction. Instead they judge everything based off of JD power surveys that are scored based off of arbitrary responses like: did the employee call you by your name? Did they offer you any products?. Even if that customer leaves a glowing comment and says they would 10/10 recommend friends to bank at MidFirst, if they answered no to any other questions then your score will plummet, and that score will be used against you in performance reviews.

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