Just fine. - Customer Service Representative MidFirst Bank Employee Review

4.0
Nov 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Holidays, room for growth, sign on bonus, incentive pay when you get good scores, long training, causal “dress for your day” dress code, supervisors are all somewhat nice. Good benefits and time off.

Cons

The corporate location is not banking hours. You usually have start on the 12-9pm shift. They are open on the weekends, so you have to alternate weekends. Even Sunday. What kinda sucks is Saturdays and Sundays are on different cycle. Example: you can be scheduled for a Saturday every 3rd week and Sunday every 4th week (something like that). Not fun. It would be better to just work it all on one cycle.

Explore other reviews about MidFirst Bank

5.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work !

Cons

Long hours sometimes but manageable

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO, paid holidays, sales incentives, 1 year ($1,500) & 3 year bonus ($5,000)

Cons

Terrible management, deliberately short staffed, lack of opportunity for advancement. Whoever your BCM is will determine your success. If you get stuck with a micromanaging tyrant, they will make your life miserable with no end in sight. MidFirst will not fire an employee no matter how toxic they make the work environment. All the company cares about is profits and good reviews. They don't take a comprehensive look at customer or employee experience/satisfaction. Instead they judge everything based off of JD power surveys that are scored based off of arbitrary responses like: did the employee call you by your name? Did they offer you any products?. Even if that customer leaves a glowing comment and says they would 10/10 recommend friends to bank at MidFirst, if they answered no to any other questions then your score will plummet, and that score will be used against you in performance reviews.

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