Logistics: Enjoyable, but inflexible - Logistics Specialist MidwayUSA Employee Review

3.0
Sep 5, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay isn't bad for work requiring no skill, but it is hard work. There is almost no learning curve because the work is very simple. i.e. no stress or pressure. The supervisors are easy to like and not hard-core.

Cons

The work is fast-faced and your performance is constantly monitored and posted on the wall for everyone to see and compare. You will leave physically tired every day. If things get busy and overtime is called you have no option but to work late, with as little as 3 hours notice. Schedules, breaks and lunches are very structured and rigid. There is no flexibility here. The company preaches their core values: honesty, integrity, loyalty, respect for others, etc. But over the last couple of years it has become obvious that they expect that of others but do not adhere to those values themselves. For 20 months I worked every Saturday and Sunday. When my 78 year old father's health suffered I asked for one day off for a few weeks. Any day, whichever worked best for Midway. "Gee, we'd like to but..." So I gave a little over 2 weeks notice. The next day my employee discount was taken from me. I continue to work the last 2 weeks and asked for 1/2 day off on my last day - declined. If this sounds like a review from a disgruntled employee who does not perform I assure you it is not. My reviews have been stellar, including the last one done just a few weeks ago and was great. And I'm a helluva fun person to work with!

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great workplace as a student, owner is great

Cons

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1.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Foundational Experience: Solid environment for learning basic customer service, handling high-volume inquiries, and getting your feet wet in a structured corporate setting. Predictable Scheduling: Part-time hours and schedules were generally consistent and easy to plan around. Facilities & Resources: Clear day-to-day workflow processes and well-maintained workspace facilities.

Cons

Policy Volatility: Internal policies and expectations can shift abruptly, creating uncertainty and frustration for frontline staff who have to adapt without clear rationale. Limited Flexibility for Frontline Roles: Strict adherence to rigid guidelines leaves very little room for nuanced decision-making or individual circumstances at the representative level. Communication Gaps: Major operational or policy changes are sometimes handed down top-down without sufficient context or feedback loops from the employees carrying them out.

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