Cold and callous - Guitar Technician MidwayUSA Employee Review

2.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

The actual jobs you did weren't all that bad, though my tolerance may be higher or lower from other peoples, so take that with a grain of salt. It was your typical warehouse labor type of work, so nothing horrible. It did get incredibly monotonous, but that should be expected.

Cons

The people who work here (mostly) are horribly cold, callous, and lacking of any empathy for their coworkers and employees. By far the worst part about this establishment is the people who not only work her, but run and manage the place. They absolutely do not care about you, even though they do their best to hide behind the façade that they do. Wearing a friendly smile and making small talk by asking about what's going on in your life never really masked any of their lack of care for other people.

Explore other reviews about MidwayUSA

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great workplace as a student, owner is great

Cons

N/A, N/A, N/A, N/A, N/A

1.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Foundational Experience: Solid environment for learning basic customer service, handling high-volume inquiries, and getting your feet wet in a structured corporate setting. Predictable Scheduling: Part-time hours and schedules were generally consistent and easy to plan around. Facilities & Resources: Clear day-to-day workflow processes and well-maintained workspace facilities.

Cons

Policy Volatility: Internal policies and expectations can shift abruptly, creating uncertainty and frustration for frontline staff who have to adapt without clear rationale. Limited Flexibility for Frontline Roles: Strict adherence to rigid guidelines leaves very little room for nuanced decision-making or individual circumstances at the representative level. Communication Gaps: Major operational or policy changes are sometimes handed down top-down without sufficient context or feedback loops from the employees carrying them out.

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