Pros
Fully remote. Most managers do not micromanage their hourly team. Benefits are decent, if not good. Most happy employees have been traumatized by previous employers, if that's you then you'll surely enjoy the upgrade Mission Lane provides.
Cons
This year they held the official Great Place To Work survey, purposely excluded all hourly staff from taking it when they are the most undervalued and therefore have the most negative feedback to provide. Concerns were raised regarding this and they were not addressed, award displayed on the website is misleading. Both internal surveys from this year, which had a much higher response rate, came back with incredibly dismal results. 2 layoffs this year and silent firings of smaller groups throughout the year. Concerns have been raised that Mission Lane is trying to avoid the legal requirement to report layoffs of a certain threshold by laying off small groups at a time. Their original stated goal is to help Americans access fair credit, while over time this has become more and more convoluted. Interest rates are predatory while our market audience are people who don't understand credit. Original company, LendUp was closed for illegal and predatory practices, and it really shows. New hire training for entry level staff has been shortened since I joined, and staff is not informed on all aspects of their job, just to be immediately nitpicked by their managers on their performance. The environment is unhealthy and unsupportive. Training for promoted roles is insufficient, in fact it barely exists at all. Promotions have dwindled to a trickle since the original layoff. Management tries to placate staff with "lend" after lend, dozens od them, which is just learning the duties of a higher paid role, doing that workflow on top of your pre-existing one with no extra pay or even consideration for a promotion. This is marketed to staff as a learning opportunity. You're lucky if you find yourself given opportunity for lateral movement. Company had a meeting with hourly staff to tell us they will not be giving anyone raises any time soon. Non-exempt staff has "unlimited" PTO but take less time off than the hourly staff can (4 weeks per year) due to pressure by their management, who also doesn't take enough time off. Managers are burnt out, over worked, and it shows in their performance and health. Hourly workers aren't able to have healthy and supported managers. Legal team pushes out truly concerning and questionable policies, such as restrictions on actions authorized POAs can take. Experts and Points of Contact constantly display lack of understanding of processes, policies, and how our systems work. Everything rolls out with multiple blatant errors. Company motto is Do = Learn, which tracks for a start up, but all we do is Do Do Do Do Do, largely due to either choosing the wrong people (mostly tenure) or overworking teams to the point where it's quantity over quality. Lack of communication between teams and departments.