Great place to work - challening times - but they are facing them head on - Anonymous employee MissionSquare Employee Review

4.0
Feb 15, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people I have worked with have been very respectful, helpful, and caring. Compared to my previous companies, less politics. Very good benefit program. They put like 10% to my 401K every year and I believe the bonus will be a good percentage of my salary as well. Commitment to success - there are a lot of challenging things happening in the industry, but I am very hopeful as I see all the signs that ICMA-RC is doing all they can to face those challenges head on. Very diverse group of people. Great location - right next to Union station, this is big for me

Cons

There are tons of changes in the industry with a lot of competition; therefore, there are a lot of changes happening at ICMA-RC - this could be challenging to some people. Not too much fresh leadership coming from outside at Senior Manager, Director, VP levels. I believe this could cause stagnation, and complacency, and the less likelihood to continually improve processes, which is needed for great customer service. However, recently a new VP was brought in that I do believe is helping to raise the standards.

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5.0
Apr 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people and culture are generally supportive, and it’s easy to find teammates willing to help you succeed. The work feels mission-driven, which adds a sense of purpose and makes day-to-day projects feel meaningful. Overall, it’s a stable environment where you can build solid experience!

Cons

Some processes can take a bit longer due to multiple layers of review and approvals, which is understandable in a structured environment. This can occasionally slow momentum when timelines are tight, but with clear communication and planning it’s usually manageable. Over time, you learn how to navigate the cadence and keep projects moving forward.

4.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

My direct manager and team was mostly great I had a lot of autonomy about how I did my job The clients are mostly good

Cons

Some bad behavior goes unpunished by management, not always a great audit chain on things Everything here takes a ton of time and is a production, a new service that was supposed to launch in March is now indefinitely delayed for no good reason. Feels like there is a lot of finger pointing on why things aren't moving forward CEO is very concerned about being a "cool guy"

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