The Call Center is a Living Hell - Anonymous employee Moen Employee Review

1.0
Nov 19, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of snacks, treats and attempts to bolster morale. Bosses are pleasant while implementing truly cruel work rules.

Cons

Training Program is many months with weekly testing. Fail a test and they fire you. Draconian Attendance Policy. There are ZERO excused absences, most people work sick, so you will be sick all the time. Constant monitoring. They listen to all your phone calls, monitor how long and how often you use the toilet.

Explore other reviews about Moen

5.0
Jan 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Loved my coworkers and great amenities at the workplace.

Cons

Had management that didn't have similar values

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Higher pay potential, leadership experience, stronger resume, path to operations/warehouse manager, more visibility, and usually less constant physical labor.

Cons

More stress, responsible for team mistakes, dealing with call-outs/conflict, longer or unpredictable hours, pressure from management, and sometimes more responsibility without enough authority.

See reviews by: Helpful|Rating|Date|All