Prestigous Title but Terrible Job - Visitor Services Associate Moma Employee Review

2.0
Feb 10, 2019
Recommend
CEO approval
Business Outlook

Pros

The space is beautiful, no denying the magnificence of the museum's collection. Most of the coworkers are cool/art-minded. Decent benefits.

Cons

Seemed almost punitive to young (under 40) people. Low pay, poor structure. No opportunity for promotion or raise. Higher management positions look down on the front-end workers. Frequently the members are vicious, nasty snobs. Erratic schedule that changes weekly. Impossible to get time off. Yes, they offer decent benefits but good luck ever actually being allowed to take time off. Weekends and holidays are required, as are some late nights. Abusive use of temp workers. Any opportunities for advancement went to less-qualified outside applicants.

Explore other reviews about Moma

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

An exceptional work environment with amazing colleagues and a genuinely warm, supportive culture where everyone helps one another.

Cons

While the work itself is highly rewarding, the compensation is relatively modest.

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Union protected Good salary Great benefits World class museum with stellar exhibits

Cons

Disjointed communication between departments High turnover Understaffed Poor management HR departments' handling of sensitive cases is poor

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