Pros
The company offers a lot of amazing products that have been around for decades and are still unmatched by the competition. The company recently has been consolidating the number of offices to reduce the overhead as well as help with internal communication between departments. During this process they have also been able to create new positions as they work to expand and grow the business. I have watched as two associates have been promoted to Inside Sales from Customer Service. The benefits are good and we have received a yearly merit increase. The managers are all very friendly with an open door policy and really care about the employees.
Cons
Customer Service is a very stressful job and it has been stretched very thin from promotions and promotions leaving the rest of the team to cover while new applicants are interviewed and the spots are filled; this process takes entirely too long. The company is very Six Sigma focused which can make the process very rigid and not very flexible when it comes to helping those that pay us, the customer.