As others have mentioned, upper management is horrible. They don't listen to the concerns of those who are pretty much lining their pockets. That's all its about to them. Compared to other property management companies the pay is lacking. The staff are poorly trained and unprofessional, being in the industry for many years I can say Monarch was my least favorite company to work for, why? Because they aren't about housing needs. They are about investments as the name implies. No concern for residents or their needs. Which is unfair in property management, because you're providing someone with the most basic of needs. The foundation of this company is all wrong.