Great people + culture but overloaded teams - Account Director Monks Employee Review

3.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Collaborative culture between teams/departments, strong support from regional teams especially on pushing AI initiatives, transparent management when it comes to company financials and issues.

Cons

Resourcing decisions by upper management is destructive and teams are overloaded. Hire loads of people then let them go when new biz doesn't come in. Too scared of losing clients so end up giving work away for free, not hiring resources to cover the additional work, and overloading their remaining staff. Saw a lot of accounts people burning out and crashing. To be fair, current management inherited a lot of poorly costed contracts + projects and had to make do, but weren't able to push for renegotiation.

Explore other reviews about Monks

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and great coworkers Lots of room to Frow

Cons

Hard work life balance Sometimes unorganized

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The team members who are in the weeds

Cons

* Low pay and lack of career progression. Last year I had my first raise in years but it was a VERY small increase that hasn't improved my quality of life unfortunately. This year they pushed the merit increase by half a year. There isn't a doubt among all of colleagues that this is an intentional move to get more folks to quit / save money. * High employee turnover. * Multiple waves of layoffs and departures since 2024. Lack of communication and planning around layoffs leads to us having to figure out solutions on the fly and it honestly does not seem like that leadership cares about how these layoffs are affecting the CURRENT business. * Rotating door of Execs who have no idea what's going on in the ground. We're just treated like numbers on a spreadsheet.

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