Step back and focus in - Technical Support Engineer Monsoon Employee Review

1.0
Apr 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Friendly office, good benefits, relaxing atmosphere for the most part.

Cons

Having worked only on the east coast with the Stone Edge application that recently parted ways from Monsoon, I can only say that there is too much distance in understanding from the management team and the products it oversees. Sales is directly managed by these management teams which poorly understand the product, leaving implementation to regularly handle the sales process. There had been little care from higher up to acknowledge the product itself, it's capabilities as well as it's direction. The products direction seemed to come from cliff notes, rather than an in depth understanding. Soon after coming on to the SE team, there were some layoffs. Though over the next year or two, things did seem to be improving. We had a new CEO, new hires, a full office working towards a new product, repeated promises of bonuses and constant reassurance that we were the main focus moving forward..... all which never fully materialized, and were replaced with more, massive, layoffs. While there had been little trust in the management team up until this point, everything had been lost due to what occurred. It was only then that management seemed to really step back and take a look at the software it managed, though seemed to be just enough to sell SE...even then, I am unsure how someone was able to sell a software that was so poorly understood.

Explore other reviews about Monsoon

5.0
Jun 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Good benefits and nice people

Cons

Industry is trending downwards unfortunately

2.0
Mar 30, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are great. They are smart and friendly and generally willing to help out when they can. The benefits are above average. Work schedule is flexible with regard to working from home when needed. You can have dogs in the office.

Cons

Management has not demonstrated the ability to maintain focus on a single plan for the future. Much of the downward spiral that was the last two years I would attribute to the constant thrashing of priorities as everyone was changing focus to work on the "new" big thing. The end result was that nothing got accomplished and all of the products were left woefully behind the competition. Communication is not as transparent as it could be. In a company this small, it is critical to keep everyone in the loop of what is happening. This was not always the case. Often things were simply not shared. Other times only half truths were shared or data was misrepresented. No one is asking to be at the table with the executives. All the employees are looking for is open communication about the direction of the company and the plans for the future.

4
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