AVOID MIM (Investment Management Team at all costs) - Senior Client Service Representative Morningstar Employee Review

Morningstar Investment Management makes so much revenue for the company, and yet leadership treats it like an ugly stepchild that they absolutely refuse to pour necessary resources into. They built an excellent product, but failed in building the infrastructure to support it, and continue to fail in making up for it. My time at Morningstar was very short-lived, but I quickly saw how overworked, stressed, and how insane MIM's support team operates. What is worse is they stick MDPs in this department for a year, no better way to lose incredible fresh talent (and severely underpay them for the role). Management has gotten the feedback time and again that changes need to be made and more staff is needed, and as forward-thinking as Morningstar thinks they are, this old ship turns very slowly and is sinking. If you are considering a role at Morningstar, do not work for this team. It is non-stop chaos, angry financial advisors (because our processes are outdated, severely understaffed), and no one ever asks how you are, because they probably know the answer. After a few months of working here, I left because who wants to work for something that they see nothing but failure coming in the future? I can guarantee this role has caused many to need therapy after (that I wish I could bill them for), and Morningstar should honestly be ashamed of their Investment Management branch internally. On a 12 person team I worked with in 2019, today only 1 person is still there, that should tell you everything you need to know. Most of us quit.