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Morris-Jenkins

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Morris-Jenkins reviews

Skewed Management Priorities - Customer Service Representative Morris-Jenkins Employee Review

1.0
May 8, 2019
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

I worked there a year and enjoyed most of the people I worked with. Getting paid weekly was nice. Pay was good compared to industry standards.

Cons

Cronyism, favoritism, pushing for sales. Very skewed priorities. Contact Center leadership was a mess. Training was lacking because the person who was doing the training at that time was not skilled in training and did not know how to coach employees in a respectful way. Shift schedule was a mess and very inconsistent, week over week. You could end up working 7days in a row that would cross 2 pay periods, then have 1 day off, come back and work 1 day and then have 3 days off. that made 10 hour work days not worth it. Needed more people in the contact center taking calls.. Hard to focus on sales when you have a contact center yelling about calls in queue, yet she had 5 or 6 coordinators for the sales department sitting around half the time doing nothing but laughing or joking.

avatar
Morris-Jenkins Response
7y
We're sorry to hear that you had a disappointing work experience. Your feedback is vastly different to our members experience, the actual job description, and the culture, but we do appreciate your views and use opinions like yours to search for improvements. We have nationally been awarded as The Best Contractor to Work For, and we're honored to have been named as The Top Workplace in all of the greater Charlotte area for consecutive years.

Explore other reviews about Morris-Jenkins

5.0
Jun 29, 2026
Hvac technician
Recommend
CEO approval
Business Outlook

Pros

Great company, great people, even better environment.

Cons

Not a consistent 40hrs a week.

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Morris-Jenkins Response
2w
This is awesome! 💙💛 Thank you for leaving a review! While the HVAC industry has slow seasons and busy seasons, it really makes a difference when you work with great people in a great environment.
2.0
Jul 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employees get a discount on services.

Cons

“They truly like to celebrate” but let’s pause and ask - celebrate who? The annual Champion’s Gala is only open to those that bring in revenue, reviews and new members. Those in “back-office” aren’t eligible abe are forbidden from attending the gala. There are no KPIs, No annual reviews, NO bonuses for the rest. No performance evaluations or performance improvement plans in times of concern. Barely touching on cost of living in annual pay raises with little or no emphasis on merit. No matter how many calls you dispatch, no matter how much material you pick for jobs, no matter how many parts you source for repairs, no matter how many permits you request to keep Morris-Jenkins all above board there is nothing coming for you except more workload. There is no genuine appreciation, just a breakfast. Morris-Jenkins doesn’t even pay for it, a vendor always pays. Come get your free meal three times a year and you better be grateful too because leadership expects it. Again at Morris-Jenkins “they truly like to celebrate”, but there was no celebration when Mr Jenkins and his son-in-law Jonathan Bancroft sold the company to an equity firm out of state, in 2021 and Mr Jenkins retired right after selling. Morris-Jenkins is not family-owned. Morris-Jenkins’ decisions are provided by The Wrench Group. Mr Morris and Mr Jenkins have no heirs or relatives at Morris-Jenkins.

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