Top Shelf CSR employment - Customer Service Representative Morris-Jenkins Employee Review

5.0
Oct 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent pay. Generous PTO. Very supportive environment. Leadership is hands on and encouraging. The company is a long standing service industry leader, a very well oiled machine. You are given every resource you need to be successful in both your career and personal development. Help is around every corner, with many in my department eager to assist eachother. It’s a celebration culture focused on your wins. Expectations are fair and compensation comes in many forms (treats, money, PTO, WFH, and general praise/recognition) Being on the team is a privilege. I’m happy to be here.

Cons

Insurance coverage for the family is just way too expensive.

avatar
Morris-Jenkins Response
1y
Amazing! 💙💛 We're so glad you're part of the Morris-Jenkins family, and it makes our day to hear you've had such a positive experience with us. It's reassuring to hear when people are happy with the leadership, training, culture, benefits, and more. We couldn't be a USA Top Workplace without incredible people like YOU!

Explore other reviews about Morris-Jenkins

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, great people, even better environment.

Cons

Not a consistent 40hrs a week.

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Morris-Jenkins Response
2w
This is awesome! 💙💛 Thank you for leaving a review! While the HVAC industry has slow seasons and busy seasons, it really makes a difference when you work with great people in a great environment.
2.0
Jul 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employees get a discount on services.

Cons

“They truly like to celebrate” but let’s pause and ask - celebrate who? The annual Champion’s Gala is only open to those that bring in revenue, reviews and new members. Those in “back-office” aren’t eligible abe are forbidden from attending the gala. There are no KPIs, No annual reviews, NO bonuses for the rest. No performance evaluations or performance improvement plans in times of concern. Barely touching on cost of living in annual pay raises with little or no emphasis on merit. No matter how many calls you dispatch, no matter how much material you pick for jobs, no matter how many parts you source for repairs, no matter how many permits you request to keep Morris-Jenkins all above board there is nothing coming for you except more workload. There is no genuine appreciation, just a breakfast. Morris-Jenkins doesn’t even pay for it, a vendor always pays. Come get your free meal three times a year and you better be grateful too because leadership expects it. Again at Morris-Jenkins “they truly like to celebrate”, but there was no celebration when Mr Jenkins and his son-in-law Jonathan Bancroft sold the company to an equity firm out of state, in 2021 and Mr Jenkins retired right after selling. Morris-Jenkins is not family-owned. Morris-Jenkins’ decisions are provided by The Wrench Group. Mr Morris and Mr Jenkins have no heirs or relatives at Morris-Jenkins.

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