Good company good values, bad communication with upper management. - Lead Mud Bay Employee Review

3.0
Aug 23, 2013
Recommend
CEO approval
Business Outlook

Pros

Get to help dog and cat owners with the specific problems and watch the progress of the pets as their health gets better the customers are awesome team mates and staff are awesome and fun to work with overall pretty good pay, good benefits for leads, Decent training program

Cons

No communication with upper management if there is any it is through many emails and many channels the system for reprimanding employees is all screwed up you are taking advantage quite a bit through the schedule and what they demand for what they pay

Explore other reviews about Mud Bay

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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