it sounds good on paper but things start to look different behind the wizard's curtain - Retail Sales Associate Mud Bay Employee Review

3.0
Jul 16, 2022
Recommend
CEO approval
Business Outlook

Pros

- a lot of the employees seem to genuinely care about other people and their pets, and strive to give the best help and service they can. i like most of my coworkers. - pets. it's always great to get to see animals come into the stores. - the discount. it's okay, makes things a little easier in a world where prices keep rising.

Cons

- pay is too low and not a liveable wage, despite their claims that it is. - i feel like the staff lower on the 'hierarchy' are treated like children sometimes; stop micromanaging your employees, stop punishing them for things that are out of their control just because you don't personally think their 'excuse' was 'valid' enough. ultimately, just stop treating them like kids. we're adults. - the schedules are insanely unpredictable and all over the place. changes are constantly being made and employees from one store are constantly being sent to other stores because of one reason or another. sometimes this happens with zero warning and you end up having to scurry out of your own store mid-shift to run to a different one. - employees are expected to find cover for their shifts themselves - despite not having the contact info of everyone in the store unless they're a lead. how are you supposed to find coverage if you only have the phone numbers of like... three of your own coworkers? management/the people handling scheduling are the ones who have everyone's contact information. not the staff. it doesn't make sense. - related to those last two, they are VASTLY understaffed and it doesn't seem like any steps are being taken to fix that. either they're getting literally zero job applications, or are continuously turning away applicants for one reason or another, leaving us continuously understaffed. - diversity. i've recently noticed i've never seen a single POC on the team at any of the stores i've worked at. the majority of employees i've come across are women. there's nothing wrong with that but for a company that claims it's diverse but has primarily white women in the age group of 18-30 as the only staff, it gets a bit suspicious.

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Mud Bay Response
2y
Thank you for taking the time to submit a review and provide feedback. We are glad to hear that you have enjoyed your time with your fellow employees, as well as the people and pets who frequent our stores. We are sorry to hear that you haven't felt empowered within your store. We would like the opportunity to make sure you are getting the support you need. Please reach out to HR@mudbay.com to provide more detail.

Explore other reviews about Mud Bay

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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