Best job I ever had...until it wasn't. - Store Staff Member Mud Bay Employee Review

2.0
Sep 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Great in depth training, great benefits & discounts, can bring pets to work, staffers were some of the best people I'd ever met and am still friends with today, lots of locations making transferring and moving possible.

Cons

- Too many stores too quickly. They're now taking business from some of their own high grossing stores & making them less profitable. Effecting hours & wages. - Took on too many projects at once (delivery, green pet, private labels, Mudroom) - and now they're all suffering. -Seriously calling Green Pet staffers GRUDDIES? Come on. That's just insulting. -Give the illusion of being employee owned without actually listening to their employees. -INCREDIBLY difficult to get promoted within due to SM & DM bias. That, and if you're a longtime dedicated muddy that had been there all throughout the 15$ min wage implementation & was now making above average pay...it means they will never promote you due to you being too expensive. Punished for being loyal! - Their (supposedly soon to be replaced) POS system is ancient and difficult and doesn't communicate with the CC terminal. Must manually enter in every transaction total manually - if you're dyslexic, have sight problems, or get distracted talking to customers at check out - get ready to be written up a lot and denied promotions because of it.

Explore other reviews about Mud Bay

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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