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      Mud Bay

      Engaged Employer

      Mud Bay reviews

      Don't work here - Customer Service Representative Mud Bay Employee Review

      1.0
      Nov 16, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dogs, discount on pet supplies

      Cons

      The company is losing money. They are dealing with this by cutting hours. The owners are millionaires and since their company isn't making a profit (after over-expanding across the region) they are forcing a pay-cut for the lowest level staff. You will never have a quality work-life balance. Morale is down across the board. I don't think they will be able to find staffing to keep all locations open. I think the owners and upper management aren't aware of the power the internet has when it comes to finding future staffing. The PTO plan and pay are not competitive.

      Explore other reviews about Mud Bay

      5.0
      Jun 4, 2026
      Truck driver
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company. Very friendly and professional. Treat you like a family.

      Cons

      Your work night shift. So if that’s not your thing you won’t like it.

      3.0
      Jun 10, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

      Cons

      Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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