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      Mud Bay

      Engaged Employer

      Mud Bay reviews

      Changes - for the worst - Store Staff Member Mud Bay Employee Review

      3.0
      Mar 5, 2024
      Store staff member
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, generous discounts, decent benefits, not open too late - so late evenings are usually yours, customers are mostly great, getting to see and interact with customers' animals

      Cons

      Retail hours, random scheduling, too corporate now, PTO is the bare minimum with no sick leave PTO accrual, constant changes and restructuring (all benefitting the Home Office/Higher ups), mostly repetitive days/weeks, not as much room for advancement

      Explore other reviews about Mud Bay

      5.0
      Jun 4, 2026
      Truck driver
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company. Very friendly and professional. Treat you like a family.

      Cons

      Your work night shift. So if that’s not your thing you won’t like it.

      3.0
      Jun 10, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

      Cons

      Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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