Operations - Operations MuleSoft Employee Review

2.0
Dec 30, 2016
Recommend
CEO approval
Business Outlook

Pros

- Free lunch three days a week - Cool office

Cons

- TERRIBLE work life balance. This would be alright if the job evolved and work were interesting. See following points for details. You will work into the night several times per month - Ideas spawned within teams are quashed by upper management. It seems backward, but in-line with big bureaucracies, that people far from the day-to-day determine the solutions to problems. - When I started everyone on my team pursued skills to make operations smoother and more accurate. Now team members are a success if they learn the basics, and aren't challenged to do more. - You are a cog in the wheel. I was hired with the promise of improving processes and tools. The company doesn't keep up with hiring and as a result the menial, time consuming tasks take up more of the day. This leads to less tool building, and ever more manual processes. Creativity quashed, efficiency decreasing. -- Promotions within take as long as the hiring process. Indeed you may have the degrees and projects to show your worth, but in the end showcasing that you can be a good cog is more important than your breadth of knowledge or ability to create - The view management has of the company seems out of line with reality. The company has aggressive hiring goals, but people leave at a fairly rapid pace.

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MuleSoft Response
9y
MuleSoft employees have a strong sense of pride for being a part of the team, share our successes and look forward to taking us to the next phase. It looks like your experience here has been less than stellar. I would like to help change that. To put things into context, MuleSoft is one of the fastest growing enterprise software companies. We are a rare success story in the technology arena. We see this as a validation of our products and vision in the marketplace. We take pride in the caliber of our team and set the bar really high. This is also true for operational functions and that’s for a reason: Building an efficient operational cadence and rigor is critically important as the company prepares for each new stage of growth. Understandably, supporting MuleSoft’s phenomenal growth while at the same time building new processes and paving roads for the company is a demanding job. That’s why we hire the best and hiring the best takes time. We have a process focus in everything we do and welcome any ideas to improve the way we operate. Please reach out to me directly. My door is always open and I'm intent on making sure our team is well supported in all areas possible.

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CEO approval
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Cons

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CEO approval
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