Great at First - Support Center Agent Murphy USA Employee Review

Fun coworkers, great customers. Regular customers who appreciate you and know it’s your job to ask for ID/upsell items. At my store, the manager will work around any day you need off so that is a big plus!

Some customers can be real PITAs and all around jerks. Sometimes it feels like we don’t get paid enough for what we do.

Good benefits. Fridays are half-days.

Terrible work culture straight out of the 90s that has never evolved. Low pay unless you're at the top. Sexism, various -phobias, pay discrimination, 'pizza days', the works. Lack of overtime is grounds for firing. Recently laid off 100 HO employees after acquiring a failing convenience store chain a dozen states away that ended up wasting a ton of money. Management that throws you under the bus. If you work really hard, you might get promoted after several years at your current level. Or you might not. Leaning hard into AI recently, which might not be a con for you, but is for everyone at MUSA currently using it.