A Bittersweet 4 years - Senior Sales Associate Music & Arts Employee Review

3.0
May 15, 2016
Recommend
CEO approval
Business Outlook

Pros

It is great that it is a family oriented company. My coworkers for the most part became an extended family. Most of the teachers were fantastic to work with. Most of my customers were fantastic people. I miss everyone dearly. I enjoyed the flexible hours for family energencies and my manager was fantastic. I gained an exorbitant amount of experience. I left the company on a high note and good terms. I will continue to be a customer.

Cons

To much focus on sales goals. Not enough pay to live off of. More than the job description entails. Commissions is not great and it is used like a punishment system. They keep employees who are not people persons but let go of the most skilled employees. It is definately more of a corporate job with more stress than needed. It was more of an abusive relationship. They don't respect the people who work for them.

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5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Perks and hours were balanced

Cons

Commission structure could be better

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Teachers and sales employees who actually work in retail locations tend to be passionate & knowledgeable about music. Stores open later in day (11am-8pm weekdays) which is nice if you're a night owl or hate waking up early. Good employee discounts on products.

Cons

Inflexible corporate policies & attempts to standardize procedures across stores in wildly different markets makes it impossible for store-level management & employees to deliver well on expectations of upper management & customers. Store managers who work in store full time have no real authority, influence, or decision-making power, whereas district managers (who visit each location once a month at best) have to pass on orders from even higher level management that may have never even stepped foot in the store. They will start you at as close to legal minimum wage as they can get by location, and even the hourly pay for store managers is absolutely criminal compared to the amount of work & complexity of operations required. Commission structure is also highly flawed.

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