No clue on how to run a business. Horrible leadership in Phoenix area. - Store Manager Music & Arts Employee Review

1.0
Jun 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Great interaction with Teachers and Staff

Cons

Double standards. Upper Management provides no support at store level. Interview process is totally false when setting expectations of job. Harassment and sexual advances were seen as acceptable behaviors by company and upper management.

Explore other reviews about Music & Arts

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Perks and hours were balanced

Cons

Commission structure could be better

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Teachers and sales employees who actually work in retail locations tend to be passionate & knowledgeable about music. Stores open later in day (11am-8pm weekdays) which is nice if you're a night owl or hate waking up early. Good employee discounts on products.

Cons

Inflexible corporate policies & attempts to standardize procedures across stores in wildly different markets makes it impossible for store-level management & employees to deliver well on expectations of upper management & customers. Store managers who work in store full time have no real authority, influence, or decision-making power, whereas district managers (who visit each location once a month at best) have to pass on orders from even higher level management that may have never even stepped foot in the store. They will start you at as close to legal minimum wage as they can get by location, and even the hourly pay for store managers is absolutely criminal compared to the amount of work & complexity of operations required. Commission structure is also highly flawed.

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