Nightmare Company to Work For - Senior Sales Associate Music & Arts Employee Review

1.0
Nov 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Students and teachers were wonderful.

Cons

Horrible computer system that constantly crashed and left customers angry. We were helpless as sales people to fix their problems and that left very angry customers. The leadership (upper management) in my district was awful. They did not care about issues with employees and they lied to get me to move to a new city with the promise of management. Turned out there was NO management position. One manager was sexually harassed by another and upper management knew and did nothing, and put that manager in the awkward position of being around the harrassing manager constantly. The told her she was being dramatic. So glad to be away from those people.

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5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Perks and hours were balanced

Cons

Commission structure could be better

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Teachers and sales employees who actually work in retail locations tend to be passionate & knowledgeable about music. Stores open later in day (11am-8pm weekdays) which is nice if you're a night owl or hate waking up early. Good employee discounts on products.

Cons

Inflexible corporate policies & attempts to standardize procedures across stores in wildly different markets makes it impossible for store-level management & employees to deliver well on expectations of upper management & customers. Store managers who work in store full time have no real authority, influence, or decision-making power, whereas district managers (who visit each location once a month at best) have to pass on orders from even higher level management that may have never even stepped foot in the store. They will start you at as close to legal minimum wage as they can get by location, and even the hourly pay for store managers is absolutely criminal compared to the amount of work & complexity of operations required. Commission structure is also highly flawed.

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