Does Musician's Friend pay their employees well?

According to anonymously submitted Glassdoor reviews, Musician's Friend employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Musician's Friend. This rating has been stable over the past 12 months.

How satisfied are employees working at Musician's Friend?

35% of Musician's Friend employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Musician's Friend 2.7 out of 5 for work life balance, 2.9 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Musician's Friend?

Customer Service Representative (8) , Gear Advisor (7) , Sales Representative (4) , Customer Service (3) , Team Lead (2) , Team Leader (2) , Telephone Sales Representative (2)

What are the pros of working at Musician's Friend according to real employee reviews?

"Lots of great people to work with and there's a jam room to play instruments on during breaks!" ((in 15 reviews)); "The hours, pay, benefits, and crew were awesome for a beginner warehouse." ((in 4 reviews))

What are the cons of working at Musician's Friend according to real employee reviews?

"Management have no idea on whats going on." ((in 17 reviews)); "Upper management cares only for themselves and talent is interchangeable and unvalued." ((in 7 reviews)); "The pay is awful." ((in 5 reviews)); "Limited training" ((in 4 reviews)); "Team commission bonuses are almost never received by any supervisor, as the metric is near impossible to reach across the entire team." ((in 4 reviews))

What are the top reviewed Musician's Friend locations?

Draper , Kansas City , Indianapolis , Medford , Salt Lake City , Westlake Village , South Jordan , Independence , New York , Nashville , Holladay

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Musician's Friend reviews

Customer service - Customer Service Representative Musician's Friend Employee Review

1.0

May 15, 2016

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Music instrument discounts. Easy hiring process. Entertainment in the break room. Practice rooms for playing instruments during breaks/lunches. Set schedule or so I was told(see comments below).

Cons

Management is rude, customers are almost always rude. Lowest wage compared to other call center wages in Utah.

Explore other reviews about Musician's Friend

5.0

Jul 25, 2023

Freelance musician

Recommend

CEO approval

Business Outlook

Pros

Great Place to work at.

Cons

No cons for this business

3.0

Feb 17, 2025

Gear advisor

Recommend

CEO approval

Business Outlook

Pros

Most coworkers, including management are fun to work with. Employee discount is great. Work from home.

Cons

Extremely outdated systems. Stingy PTO. Work almost every holiday but Christmas. Laying off qualified employees immediately after unrolling new AI programs. Management roles are attainable, but there are virtually zero opportunities to grow above lower management. Many managers have been stuck in the same role for over 10 years.

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