Does Musician's Friend pay their employees well?

According to anonymously submitted Glassdoor reviews, Musician's Friend employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Musician's Friend. This rating has been stable over the past 12 months.

How satisfied are employees working at Musician's Friend?

35% of Musician's Friend employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Musician's Friend 2.7 out of 5 for work life balance, 2.9 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Musician's Friend?

Customer Service Representative (8) , Gear Advisor (7) , Sales Representative (4) , Customer Service (3) , Team Lead (2) , Team Leader (2) , Telephone Sales Representative (2)

What are the pros of working at Musician's Friend according to real employee reviews?

"Lots of great people to work with and there's a jam room to play instruments on during breaks!" ((in 15 reviews)); "Good benefits" ((in 5 reviews))

What are the cons of working at Musician's Friend according to real employee reviews?

"Management does not care about their employees." ((in 19 reviews)); "Upper management cares only for themselves and talent is interchangeable and unvalued." ((in 7 reviews)); "The pay is awful." ((in 5 reviews)); "Another huge con, though the work requires knowledge in different music fields, the training is extremely weak, and the company throws their new employees under the bus by not providing the proper training to handle the customers you work with." ((in 5 reviews)); "Many managers have been stuck in the same role for over 10 years." ((in 3 reviews))

What are the top reviewed Musician's Friend locations?

Draper , Kansas City , Indianapolis , Medford , Salt Lake City , Westlake Village , South Jordan , Independence , New York , Nashville , Holladay

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Musician's Friend

Musician's Friend reviews

Amazing coworkers, ridiculous people. - Customer Service Representative Musician's Friend Employee Review

2.0

Jan 10, 2012

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The coworkers had a really big sense of family. Walking into the job everyone on my team made me feel welcome. The team leader was helpful and kind. The managers were helpful. There was a lot of freedom with credits and what we could do for customers.

Cons

The customers are awful! I got screamed at constantly for not knowing a ton about the instrument they played. I got yelled at for not explaining was 1 or 2 day shipping is. I got in trouble with management quite a bit over attendance, but I had only missed one day, and when questioned, they balked and didn't have reasons. Overall, not enough training.

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5.0

Jul 25, 2023

Freelance musician

Recommend

CEO approval

Business Outlook

Pros

Great Place to work at.

Cons

No cons for this business

3.0

Feb 17, 2025

Gear advisor

Recommend

CEO approval

Business Outlook

Pros

Most coworkers, including management are fun to work with. Employee discount is great. Work from home.

Cons

Extremely outdated systems. Stingy PTO. Work almost every holiday but Christmas. Laying off qualified employees immediately after unrolling new AI programs. Management roles are attainable, but there are virtually zero opportunities to grow above lower management. Many managers have been stuck in the same role for over 10 years.

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Amazing coworkers, ridiculous people. - Customer Service Representative Musician's Friend Employee Review

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