MSA is not transparent and very misleading. Unrealistic expectations on what can be done within a coaching session. Always adding more work and I had to fix daily mistakes by triage. Can be stressful with back to back calls and no approved resources provided. Cannot recommend MSA because they talk the talk, but don't walk the walk. Too much misleading and not upfront and truthful with the job description and duties. They will drag you through several rabbit holes never mentioned in the job description. It's a "back door" sales job requiring 70 percent follow up appointments with members disguised as prescheduled appointments.