Pros
Lovely people at the individual contributor and team manager level Collaborative environment Good project management and customer service experience Good development opportunity for new grads/early career or new to SaaS
Cons
Low Pay - company shares that it benchmarks salaries with third party provider, but perhaps the calibration has room for improvement. The leaders responsible for setting the salary bands may not have a full understanding of the demands of the job and skills required, as this feedback of low pay is consistent on many reviews here, as well as among current staff. Implementation Manager salaries seem to be significantly below market, and turnover has been quite high as a result. In the past 5 months, a good number of my colleagues have left for roles paying significantly more than NAVEX. Benefits are just ok for SaaS. There are no healthcare plans with fully paid premiums. With company being remote, there are no home office setup stipends or personal development/wellness stipends that other companies may have. Interdepartmental communication has significant room for improvement. There were multiple times where Implementation was not kept informed of important changes that impacted our interactions customers. Work/life balance used to be ok when I started, but has not been good recently. There is pressure to meet your performance metrics while being overloaded with projects. It's nearly impossible to get everything done in a normal work day, causing many to regularly work well over 40 hour weeks.
