Used to be a great job - Customer Support NEOGOV Employee Review

2.0
Sep 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary Snacks and lunch provided 3/5 days Time off

Cons

To much Micromanaging To many programs a CS1 Agent needs to know No real advancement

Explore other reviews about NEOGOV

5.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent work-life balance, excellent benefits, decent salary, true open-door policy, upper management/c-suite are amazing human beings.

Cons

There are no cons here.

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good friends Good commission structure Lunches Benefits were good

Cons

Bad work culture Favoritism Nepotism Small TAM (call the same accounts over and over) Poor communication Poor incentives Disconnect from higher ups

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