Poor leadership only focused on making more money - Customer Service Specialist NEXON America Employee Review

1.0
Aug 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Hard to find pros to be honest. -Good coffee machine -doesn't have a strict clock in time

Cons

-long working hours despite being able to start later -the projects just keep piling up even when previous projects are still pending -not much room for growth, you do the same thing day in day out -our customer service is one of the worst -the only goal of this company is money and more money -very low pay -we have to get approval from nexon korea which is enefficient as nexon korea loves to take their own sweet time -Did I mention that the customer service is bad and all they want is the customer's money? And by bad I mean they don't even bother reading the reports from customers and just send a copy-paste message and mark the report issue as resolved. - If you weren't in the inner circle, you weren't moving up -Unprofessional

Explore other reviews about NEXON America

5.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good office, good people, good company events.

Cons

layoffs at the time morale was sometimes low

1.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice coworkers and vibrant office environment. Cool working for a company that I play their games

Cons

Absolutely terrible leadership and management. Understaffed, overworked, projects mismanaged then staff gets blamed for their inconsistencies and mistakes when we had minimal say in the planning and implementation process.

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