Improve Management - Customer Service Representative (CSR) NFI Industries Employee Review

Flexible Schedule, great position for upper mobility

Medical and company employee benefits can be better

A few coworkers were relatable and could commiserate over how bad things were.

Management was absolutely horrible. People have to get injured multiple times before taking a safety issue seriously. A guy died from a heart attack and they continue with business as usual without any consideration that the stress of the place contributed to his death. Supervisors played favorites and I got threated with writeups for nonsensical reasons, so I had to call HR multiple times. They were more interested in assigning blame to the client company and being combative than in actually learning to fix problems. There was practically no formal training. All of it except for a couple power point presentations was done on the job, and it occasionally resulted in contradictory instructions from the client's employees. Communication was generally horrible. I found myself saying multiple times "Tell me what you need and I'll do it." They wouldn't fix the issue of radios failing either, so I got blamed for failures when nobody could notify me of a problem. I guess that was too much of an expense for them to justify. The pay was a joke for the amount of responsibility put on this position. The sickday/attendance policy was a bureaucratic mess, and people got fired for taking PTO that was approved.