Poor Management - Client Services Manager NFP Employee Review

1.0
Oct 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits and pay is good

Cons

Zero Work life balance They say one thing and do the other Management are bullies, they are not accommodating and try to get rid of you when you stand up for yourself. Taking a unpaid leave of absence is based on your performance. This is in their handbook lol. They are trying to go back to the office full time, so if you are looking for remote or a balanced hybrid model then this place is not for you. It’s a toxic call Center environment, you account for every minute you are not on the phone. They want a robot for an employee

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NFP Response
3y
Thank you for taking the time to leave us a review. It is NFP's culture to support our employees and we're sorry you didn't have a good experience. We work hard to create an environment which values our employees treating them with respect. Bullying is never ok. If this is happening, we encourage our employees to speak with their Manager, HR Business Partner or call NFP's confidential and anonymous hotline at (855) 296-9085 to report it. -Mary Steed, Chief People Officer

Explore other reviews about NFP

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing job and work environment-highly recommend!

Cons

I don't think there is anything I would have changed!

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work available, summer hours

Cons

Promotions are surface level and not a lot of actual experience driven, resources lack, communication lack, decisions are driven by capitalism and not customer focused

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