May 5, 2021
NORY Response
5yHello, this is the CEO of NORY. A team member shared this review with me, and I wanted to reply personally. I am sorry you had an upsetting experience at NORY. I fully acknowledge and respect your feelings towards the company and me. I am truly sorry. I agree that there are many areas I need to improve on. It is our top priority to create a positive culture, where our team members feel happy and proud to be part of.
When assessing cultural fit, we set the bar high and assess each candidate's constructive and positive behavior more than their performance during the initial trial period.
You mentioned that we "burned through" 9 Operations Managers, which is incorrect. In fact, that is more than the total number of Operations Managers we have hired since the inception of NORY. We verified the information with our team members including our current operations manager of 5 years.
Regardless, we believe "burned through" is not an appropriate term to describe our relationship with past members. During the pandemic, our company had to make extremely difficult decisions. We greatly value every team member and our relationship with them.
I am sorry you felt that you were expected to work longer and skip lunch break. I can't change your opinion, but there was no member who stayed past their work hours until 6:30pm at the office (hardly 6pm) in the past 12 months, and we strongly encourage every team member to take breaks beyond their lunch break. We also offer a flexible work schedule to accommodate personal preference of each member.
I greatly appreciate your feedback. I believe there are many areas I need to work on. The facts I stated above are not to dismiss your feelings or to be defensive. It is important to state the correct information for others to form an objective opinion, and we are more than happy to verify the information with full transparency.
Thank you.