Jun 16, 2023
NOW CFO Response
3yThank you for taking the time to provide your feedback on Glassdoor. At NOW CFO, we offer a wide range of financial services, including Controller and CFO level work. While these positions require a strong financial background, we also recognize the importance of bookkeeping in fulfilling our clients' needs. We have a dedicated team of bookkeepers who play a crucial role in delivering comprehensive financial solutions.
Regarding sales responsibilities, we want to clarify and make it very clear that our Business Development representatives are responsible for generating new business opportunities. Our CFOs and CPAs focus primarily on providing financial expertise and support to our clients. We do not expect our CFOs to engage in direct sales activities like going door-to-door to small businesses. Our aim is to provide a collaborative environment where our consultants can focus on what they do best: delivering high-quality financial services.
In terms of client service, we take feedback seriously and continuously strive to improve customer satisfaction. We have implemented measures to ensure that our emphasis remains on providing exceptional client service throughout the engagement process. We value the relationships we build with our clients and actively work towards fostering long-term partnerships.
Regarding training, we place a strong emphasis on professional development. We provide an extensive amount of required training to equip our consultants with the necessary skills and knowledge to excel in their roles. Our commitment to ongoing education ensures that our team remains up to date with industry best practices and delivers the highest standard of service.
Regarding your feedback about the Founder/Chairman, we regret any negative experiences you may have had. We take all concerns seriously and are dedicated to maintaining a respectful and supportive work environment for our employees. We appreciate your feedback and will use it to drive positive changes within our organization. Your insights are valuable as we continue to evolve and improve our services.