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Communication us key - Rain Maker NTN Buzztime Employee Review

2.0
Aug 26, 2019
Recommend
CEO approval
Business Outlook

Pros

The new building was a huge step up from the dungeon they subjected their employees to for so many years. The atmospheres fun, and trendy, bright and open. A great space to go to on the daily. The planning and investment towards this space was quite the contrary to how the business is run. The C-level staff was always approachable.

Cons

Leadership was challenged with communication, transparency and good old fashioned investment in one another/the team. They expected staff to read minds instead of providing processes to follow. There usually was no open dialogue just directive without context. When it comes to a solid plan ... well there just wasn't any. Daily activity was a crap shoot for what type of rabbit they wanted staff to pull out of there hat. I should have known better than to stay when on my very first day working for the company the boss said to me "your on your own, you will have to figure it out" - now that was reassuring letting me know I chose the right place to work and the right boss to work under, it truly was the beginning to the end for me.

Explore other reviews about NTN Buzztime

5.0
Apr 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Loved this job, wish it was still available

Cons

Company let go of most of their staff

2.0
Apr 2, 2012
Recommend
CEO approval
Business Outlook

Pros

Great product that is easy to sell and can be very profitable to the bar or restaurant both independents and national brands (BWW, Black Angus). They are finally investing in technology and by this time next year will be marketable to many industries and will be more attractive to restaurant and bar prospects by producing the new playmakers that are tablets with android apps.

Cons

Buzztime, equipment and trivia same as it was 25 years ago. Huge employee turnover including senior management, sales and account executives. Buzztime is not financially stable and in desperate need to increase sales and revenue, while working hard to increase sales, SAE and AE employees are faced with a 35% pay decrease in 2012 by means of the new comp plan. Company has stopped contributing to 401K; has put off pay raises usually given at annual review; moved to a commission "calculator", in 2011 commission was paid at 16% total contract value, with the commission calculator avg is 4% total contract value; also restructured retention bonus, in 2011 it was based off the number of site you successfully retained and could be upwards of 5k per quarter, in 2012 they are basing bonuses on revenue retention .. problem other departments give credits and free weeks, for example the renewal team gave multiple sites free weeks which effects my revenue and is resulting in a loose of nearly 2k on retention ... other people control your retention bonus!

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