Been here for a year and a half and I am BURNT out on Natera - Customer Support Specialist Natera Employee Review

Literally, all of our processes change every day. One day we could be doing something, then they find out what they are doing is not compliant with health laws and then they up and change it or sometimes they just change things just because. The only opportunity for growth is if you are sucking up to your Director and Manager. You could be a good worker but if you do not do those things; they do not see your potential and will pass you up for the employee that they like; not the employee that is actually qualified for the job. Obtaining missing information has got to be the most non stimulating thing that I have ever done in my life; Seriously if i would have actually been told what Customer Support agent really was, I would have ran for the hills. Also, to have so much on your plate and to be held to a high standard; we are grossly underpaid and the raises are only nickels and dimes up from the starting pay; which can be a slap in the face. This company's technology is great but I have seen a lot of false positives lately and I do not know how long people will be willing to take this test when the results aren't always correct. Most bio tech companies do not stay around long, but hopefully they will stand the test of time.