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National General Insurance

Is this your company?

Poor communication and a general lack of identity driven from poor leadership from the middle management team. - Territory Sales Manager National General Insurance Employee Review

1.0
Jun 7, 2014
Recommend
CEO approval
Business Outlook

Pros

They allow you to work independently, are somewhat flexible in the decisions they make to grow business, established relationships with the top tier agencies throughout the West Coast, strong and well-known brand with the agencies and clients they serve, and they have a great product with great rates throughout the West Coast. Senior leadership has a great vision for the organization and they are positioned well to grow and sustain growth for years to come.

Cons

I’m sure this isn’t the case from every region and every middle manager, however I experienced a very cynical, look out for yourself and take anyone down you need to in order to make a name for yourself environment and working conditions. This along with a large amount of false promises and false statements made to temporarily appease me and try and persuade me to stop asking questions or avoid further investigating a concern or challenge. I strongly believe there was a lack of communication of the companies and senior leaderships vision and direction down to our levels and I believe not only was this communication stalled or stopped altogether but any information, needs, and communication that could have helped the organization and the clients was often dismissed before it could get to senior leadership and in many cases the middle management would take over this information and results and make it their own when communicating to senior leadership thus taking the credit. Very negative working environment where everyone was pinned against each other and made to feel that you should keep your head down, do the minimum, and not present new ideas or suggestions that could benefit the organization.

Explore other reviews about National General Insurance

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home but it’s a con. Long working hours which leads to burnout. Projects are given to us which they know can’t be completed in our 8 hour day.

Cons

Long working hours no overtime. Heavy workload The system is driven by the reps so we do everything! Other departments aren’t held to a high standard so everything falls on frontline PIP reps. Metric driven environment so you are treated like a number. Management does not want to improve the system and processes because it benefits their reports. 2026 and we are creating tasks for required forms to be issued! No billing department! You do it all Every piece of mail received is assigned to the PIP rep. Medical provider line does not for us so we sit and answer calls all day because they refuse to train them to read basic info on a claim “open” “closed” “ime issued” Poor communication all around Poor training New reps are already drained because there is no proper training in place and managers push the trainees on the senior reps who are already dealing with heavy workloads. 3 stars aren’t a true reflection of this company.

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