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National General Insurance

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Plenty of Opportunity in a company that isn't afraid of Change - Anonymous employee National General Insurance Employee Review

4.0
Nov 14, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cleveland location has multiple departments that are focused on becoming an industry force. They are a hard working leadership team that is focused on the theory of continuous improvement. This company isn't afraid of change (and by that I mean positive growth, organically and by acquisition) and take chances that other companies won't. Because of the immense growth, there's opportunities to grow your career quickly. If you give 100% and work hard you WILL get recognized and given opportunities that would take others in the industry 10 years to reach. The reality is, they will recognize talent and reward those individuals if that's what you would like to do. It does take some hard work, but you really have a great opportunity to learn different skills that you wouldn't at any other insurance organization. We are looking for rock stars!

Cons

The only "Con" I would list is that a lot of people say they aren't the same company as it once was. In my opinion, it's good to recognize where you came from, however, in this case, it's a good thing. The rebranding was smart as the leadership team is taking this company to a place it's never been before. It's an exciting place to be!

Explore other reviews about National General Insurance

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and management is quite supportive.

Cons

Migration to new system had some issues. Like not being able to access what I needed for work took close to 2 months. Still got paid though

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home but it’s a con. Long working hours which leads to burnout. Projects are given to us which they know can’t be completed in our 8 hour day.

Cons

Long working hours no overtime. Heavy workload The system is driven by the reps so we do everything! Other departments aren’t held to a high standard so everything falls on frontline PIP reps. Metric driven environment so you are treated like a number. Management does not want to improve the system and processes because it benefits their reports. 2026 and we are creating tasks for required forms to be issued! No billing department! You do it all Every piece of mail received is assigned to the PIP rep. Medical provider line does not for us so we sit and answer calls all day because they refuse to train them to read basic info on a claim “open” “closed” “ime issued” Poor communication all around Poor training New reps are already drained because there is no proper training in place and managers push the trainees on the senior reps who are already dealing with heavy workloads. 3 stars aren’t a true reflection of this company.

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